Privacy Policy
At Hub International Education, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.
This policy is designed in line with international data protection standards, including principles similar to the General Data Protection Regulation (GDPR).
1. Who We Are (Data Controller)
Hub International Education acts as the data controller for the personal information you provide through our website and services. We determine how and why your personal data is processed in relation to study abroad counselling, applications, and related services.
2. Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, date of birth, nationality
- Contact Data: Email address, phone number, address
- Academic Data: Qualifications, transcripts, test scores
- Financial Data: Bank statements, sponsorship details, funding sources
- Technical Data: IP address, browser type, website usage
- Communication Data: Messages, enquiries, consultation notes
We only collect data that is necessary and relevant to the services we provide.
3. Legal Basis for Processing
We process your personal data based on one or more of the following lawful grounds:
- Consent: When you provide your information for counselling, enquiries, or applications
- Contractual necessity: To process applications and provide requested services
- Legitimate interest: To improve our services and communicate relevant updates
- Legal obligation: To comply with regulatory or government requirements
You may withdraw your consent at any time where processing is based on consent.
4. How We Use Your Data
Your information is used to:
- Provide study abroad counselling and guidance
- Process university and visa applications
- Communicate updates, offers, and relevant information
- Verify documents and assess eligibility
- Improve our services and internal processes
We ensure that your data is used fairly, transparently, and only for intended purposes.
5. Data Sharing and International Transfers
Your personal data may be shared with:
- Universities and educational institutions (internationally)
- Visa authorities and government bodies
- Testing organizations (IELTS, PTE, etc.)
- Trusted service providers assisting in application processing
As part of study abroad services, your data may be transferred outside Nepal, including to countries such as the UK, Australia, Canada, or EU nations. Where such transfers occur, we ensure reasonable safeguards are in place to protect your data.
6. Data Security Measures
We implement appropriate technical and organisational measures, including:
- Secure CRM-based data management systems
- Role-based access control (only authorised staff access data)
- Secure login protocols and password protection
- Data encryption during transmission where applicable
- Regular system monitoring and data backups
While we take strong precautions, no system can be completely secure, and we continuously improve our safeguards.
7. Data Retention
We retain personal data only for as long as necessary:
- To complete your application and visa process
- To comply with legal and regulatory requirements
- To provide ongoing support where relevant
Once data is no longer required, it is securely deleted or anonymised.
8. Your Rights
You have the following rights regarding your personal data:
- Right to Access – Request a copy of your personal data
- Right to Rectification – Correct inaccurate or incomplete data
- Right to Erasure – Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing – Limit how your data is used
- Right to Data Portability – Request transfer of your data
- Right to Object – Object to certain types of processing
- Right to Withdraw Consent – At any time where consent is used
To exercise these rights, you may contact us directly.
10. Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy practices, and users are encouraged to review their policies separately.
11. Children's Data
Our services are generally intended for students aged 16 and above. Where minors are involved, data is processed with parental or guardian involvement.
12. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be published on this page, and continued use of our services indicates acceptance of the updated terms.
13. Contact Information
If you have any questions or requests regarding your data, please contact: